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The Audit Connection Blog

Results for: Local Government Performance Center

The power of a problem: Building a culture that values solving the right problem once

March 9, 2022

In our “Power of a Problem” series, we’ve talked about how to identify and define a problem, measure the problem, and break large and complex problems into manageable process improvement projects. At first glance, these steps may seem to require a lot of effort, but failing to solve the right problem can be costly for your government’s pocketbook and morale. If you are a leader in your organization, you have the ability to create a culture that emphasizes solving the right problems the first time and empower others to do the same.


The power of a problem: Breaking big problems into manageable pieces

March 2, 2022

Last week’s entry in our Power of a Problem series focused on simple measurements to help you define the problem. But as we pointed out, the more you know, the more you might begin to see a bigger problem. This week, we’re going to share techniques that we, as Lean specialists, use to help local governments break big problems into manageable pieces.


Neill Public Library in Pullman improves services to patrons

May 28, 2019

Neill Public Library is a central gathering place where residents socialize, explore, discover and connect with the world around them.

Pullman city leadership
wanted to instill a culture of process improvement by using the Lean method in
city operations. The library, meanwhile, already had started to work on
improving customer experience. Library staff weren’t familiar with Lean, though, making the library a natural place for a pilot project.


Local governments in Washington know the importance of cybersecurity, but need tools to address concerns

December 18, 2018

The results from our recent cybersecurity survey are in, and they reveal governments of all sizes across Washington recognize the importance of cybersecurity. However, the majority of the governments we polled lack dedicated IT staff, let alone dedicated cybersecurity staff. To address this gap in expertise and resources, the Office of the Washington State Auditor has begun to develop resources, tools and training targeted at the specific cybersecurity issues of local governments.


A well-balanced, full-bodied Lean success in Washington wine country: process improvement success at Walla Walla Treasurer’s Office

November 13, 2018

The Performance Center’s years of working with local governments all across Washington has given the Center an unprecedented understanding of the needs of local governments. Our targeted, customized approach to process improvement work not only helps local governments succeed in their chosen process, but gives them the depth of understanding they need to foster a Lean culture within.

Photo of devices

New resource identifies best practices for small and attractive assets

October 24, 2018

BBB. Recently, the Performance Center provided several resources on accounting for capital assets to help local governments with financial reporting. Another group of assets, which fall below a government’s capitalization threshold, should also be considered when establishing and evaluating asset policies and other internal controls. In Washington, we frequently refer to these as “small and attractive assets,” but they these could be described using different terminology.

Desktop computer monitor

Don’t miss this upcoming free webinar “Cybersecurity Essentials for Local Government Leaders!”

October 11, 2018

Presented by the Municipal Research and Services Center (MRSC) and sponsored by the State Auditor’s Office Performance Center, this webinar is for elected officials, managers, information technology and other staff working to keep electronic systems safe from outside interference. Share this information with your co-workers and elected officials in order to get the most out of this opportunity!


Recent GAO report underscores the need for cybersecurity auditing

October 10, 2018

The federal counterpart to the Office of the Washington State Auditor, the Governmental Accountability Office (GAO) released a report on Tuesday demonstrating the vitally important role of cybersecurity auditing in the information age. Vulnerabilities in government systems can be exploited by criminals looking to harm the public, as detailed in the GAO’s audit findings.