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Results for: Lean


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Process pros brew up Lean Coffee for the virtual workplace

June 17, 2020

COVID-19 has challenged many governments to consider remote work strategies and how their work processes would need to change. Process improvement specialists have started gathering – virtually – to share their experiences and lessons learned during the pandemic. We are calling these sessions “Virtual Lean Coffee.”

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Illustration with business people standing on mountain peak top holding flag on blue clouded sky background.

Change Management Lesson 5: Moving from competence to mastery

February 18, 2020

Employees who have knowledge about a new process aren’t automatically proficient at achieving the desired results. Even with the best of intention and motivation, if I just depend on my individual knowledge and desire, I might never attain the needed ability level to make a new or changing process successful. So how do we incorporate a new skill into our ability?

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Change Management Lesson 4: Training for knowledge

February 4, 2020

Change management starts with building awareness and desire because it recognizes that success requires each employee to choose to adopt and use the new process. Training for new knowledge will yield best results if the people involved have enough awareness and desire to embrace the change, and to seek knowledge and put it to use.

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Change Management Lesson 2: Building Awareness of the Change to Come

January 14, 2020

In our Lesson 1 post, we introduced change management as a strategy to implement successful process improvement initiatives. In this installment, we will introduce the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) change management model. This is a five-stage approach to help organizations manage the people side of change. Today, we will focus on Awareness.

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Runner at starting blocks

Change Management Lesson 1: How to Get Started

January 7, 2020

Government staff often ask where to start when they seek to improve a process like permits, asset management, approval queues and so on.

It’s hard to know what actions to take without looking at why you are where you are today, and the mindset of the people who will have to make the change happen.

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Neill Public Library in Pullman improves services to patrons

May 28, 2019

Neill Public Library is a central gathering place where residents socialize, explore, discover and connect with the world around them.

Pullman city leadership
wanted to instill a culture of process improvement by using the Lean method in
city operations. The library, meanwhile, already had started to work on
improving customer experience. Library staff weren’t familiar with Lean, though, making the library a natural place for a pilot project.

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Auditor’s Office uses the same Lean methods it teaches to others

August 20, 2018

Our Office is committed to helping governments improve their operations. One way the Auditor’s Office does that is by leading Lean workshops for governments that ask for help improving a process. However, we also look for ways to improve our own Office as well, and we want to share the results of our process improvement efforts during 2017.

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