In our Lesson 1 post, we introduced change management as a strategy to implement successful process improvement initiatives. In this installment, we will introduce the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) change management model. This is a five-stage approach to help organizations manage the people side of change. Today, we will focus on Awareness.… CONTINUE READING →
The Audit Connection Blog
Results for: Lean
Government staff often ask where to start when they seek to improve a process like permits, asset management, approval queues and so on.
It’s hard to know what actions to take without looking at why you are where you are today, and the mindset of the people who will have to make the change happen.… CONTINUE READING →
Neill Public Library is a central gathering place where residents socialize, explore, discover and connect with the world around them.
Pullman city leadership
wanted to instill a culture of process improvement by using the Lean method in
city operations. The library, meanwhile, already had started to work on
improving customer experience. Library staff weren’t familiar with Lean, though, making the library a natural place for a pilot project.
Our Office is committed to helping governments improve their operations. One way the Auditor’s Office does that is by leading Lean workshops for governments that ask for help improving a process. However, we also look for ways to improve our own Office as well, and we want to share the results of our process improvement efforts during 2017.… CONTINUE READING →