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Resource Library – Lean Services

Lean helps local governments make work processes more effective and sustainable, and optimize efficiency, quality and customer service.┬áThis case study describes how the Center for Government Innovation’s Lean specialists facilitated improvements to a utility-billing process utility, and the charter document training provides step-by-step instructions to create your own.

Flyer: Lean services

This flyer provides a brief overview of the Center for Government Innovation’s Lean services.

Last updated: September 2022

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Case Study: City of Ridgefield’s utility billing

This Lean process improvement case study examines how the city of Ridgefield improved its billing process.

Last updated: November 2017

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Charter document: Lean

This training describes what the Lean charter document is and why it’s important. It includes step-by-step instructions to create your own.

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