Resource Library – Lean Services
Lean helps local governments make work processes more effective and sustainable, and optimize efficiency, quality and customer service. This case study describes how the Center for Government Innovation’s Lean specialists facilitated improvements to a utility-billing process utility, and the charter document training provides step-by-step instructions to create your own.
Flyer: Lean services
This flyer provides a brief overview of the Center for Government Innovation’s Lean services.
Last updated: September 2022
Case Study: City of Ridgefield’s utility billing
This Lean process improvement case study examines how the city of Ridgefield improved its billing process.
Last updated: November 2017
Charter document: Lean
This training describes what the Lean charter document is and why it’s important. It includes step-by-step instructions to create your own.