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Resource Library – Lean Services

Lean helps local governments make work processes more effective and sustainable, and optimize efficiency, quality and customer service. These case studies describe how the Center for Government Innovation’s Lean specialists facilitated improvements to processes like permitting, utility billing, payroll and more. 

Case Study: Ridgefield’s utility billing success

Image of Ridgefield's utility billing case study

This Lean process improvement case study examines how the city of Ridgefield improved its billing process.

Last updated: November 2017

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Case Study: Kittitas County’s building permits

Image of Kittitas County's building permits case study

This Lean process improvement case study details a streamlining project for a time-consuming and cumbersome single-family home building permit process at Kittitas County Community Development Services department.

Last updated: May 2015

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Case Study: Grant County’s prevention and recovery center

Image of Grant County's prevention and recovery center case study

This Lean process improvement case study describes how Grant County Prevention and Recovery Center streamlined its intake process.

Last updated: September 2014

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