Resource Library - Lean Services

Lean helps local governments make work processes more effective and sustainable, and optimize efficiency, quality and customer service. This case study describes how the Center for Government Innovation’s Lean specialists facilitated improvements to a utility-billing process utility, and the charter document training provides step-by-step instructions to create your own.

Flyer: Lean services

This flyer provides a brief overview of the Center for Government Innovation’s Lean services.

Last updated: September 2022

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Case Study: City of Ridgefield’s utility billing

This Lean process improvement case study examines how the city of Ridgefield improved its billing process.

Last updated: November 2017

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Charter Document: Lean

Charter document: Lean

This training describes what the Lean charter document is and why it’s important. It includes step-by-step instructions to create your own.

Last updated: May 2023

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