Resource Library - Lean Services
Lean helps local governments make work processes more effective and sustainable, and optimize efficiency, quality and customer service. This case study describes how the Center for Government Innovation’s Lean specialists facilitated improvements to a utility-billing process utility, and the charter document training provides step-by-step instructions to create your own.
Guide: It starts with a process: A guide to using PDCA for continuous improvement
PDCA gives teams a clear, repeatable way to test changes, learn from results and keep improving continuously. The It Starts with a Process Guide includes key questions to help teams use the PDCA tool to create better workflows, make faster decisions and gain more reliable results.
Last updated: January 2026
Flyer: Lean services
This flyer provides a brief overview of the Center for Government Innovation’s Lean services.
Keywords: Government Operations
Last updated: September 2022
Case Study: City of Monroe AP process improvement
The City of Monroe worked with SAO to make its Accounts Payable process more efficient and improve communication between departments.
Last updated: November 2025
Case Study: City of Ridgefield’s utility billing
This Lean process improvement case study examines how the city of Ridgefield improved its billing process.
Keywords: Government Operations
Last updated: November 2017
Charter Document: Lean
This training describes what the Lean charter document is and why it’s important. It includes step-by-step instructions to create your own.
Keywords: Government Operations
Last updated: May 2023