Change Management Lesson 2: Building Awareness of the Change to Come
Estimated reading time: 5 minutes
By The Center for Government Innovation
Lean
Change Management Lesson 1: How to Get Started
Estimated reading time: 4 minutes
By The Center for Government Innovation
Neill Public Library in Pullman improves services to patrons
Their experiences highlight Lean as a journey rather than a destination, all with the public good in mind
Auditor's Office uses the same Lean methods it teaches to others
Our Office is committed to helping governments improve their operations. One way the Auditor's Office does that is by leading Lean workshops for governments that ask for help improving a process.
How Benton-Franklin Health District used Lean to make its immunization process work better
Kennewick, Washington: The Benton-Franklin Health District building is a clean, modern facility, shining brightly from its location tucked behind a shopping center and other businesses. The waiting room is spacious, and the interior brims with helpful pamphlets about preventing common diseases, staying healthy and knowing when to visit your doctor. The facility is designed to put clients at ease as they wait for their appointments. Health District employees care about their clients and have designed their space around their clients' comfort.