Announcing “It starts with a process: A guide to using PDCA for continuous improvement”

Government teams improve services every day, from permitting and inspections to internal support. The Plan-Do-Check-Adjust (PDCA) model gives teams a simple way to test ideas, learn from results and adjust before making a permanent change.

We’ve created the It Starts with a Process: A Guide to Using PDCA for Continuous Improvement (PDF) to make the cycle easier to use in public service work. The It Starts With a Process Guide includes key questions to help teams use the PDCA tool to create better workflows, make faster decisions and gain more reliable results. It helps teams improve service delivery, reduce rework and make decisions with better data.

Access this resource in SAO’s Resource Library: https://sao.wa.gov/resource-library/Lean-Services

How to reach us for more assistance

Do you have questions about Lean services? Email us at Center@sao.wa.gov.